Refund policy
At Active Arena, customer satisfaction is our priority.
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
Eligibility for Returns
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase is required.
Non-Returnable Items
Items that have been used, damaged, or altered after delivery may not be eligible for a refund.
Refund Process
Once your return is received and inspected, we will notify you regarding the status of your refund. Approved refunds will be processed to the original payment method within 5–10 business days.
Return Shipping
Customers may be responsible for return shipping costs unless the item received is defective or incorrect.
Contact
For return requests, please contact: